BT Group

Telecoms / technology · researched 2026-09-30. Processes change every year, so confirm on the employer's own page.

Programmes and entry

Network Engineering Apprentice (51 months) (Level 6) · Digital & Technology Solutions Professional, Network Engineering specialism · Ipswich
Software Engineering, Transformation & Delivery, Data and AI degree-level routes (Level 4 to degree (up to 4 years)) · Work-based degree qualification
Customer Support Technician (Engineering) (Level 3) · Exeter, Plymouth, Reading, Sunbury

Most apprenticeships: 5 GCSEs grade 4-9 (C or above) including English Language and Maths (Level 2 functional skills accepted as equivalent) · No CV needed. Starting salary £21,620-£23,810; 37.5 hours/week. Degree-level entry grades not published in the pages seen. source

Opens Applications open 2-22 February annually (per FAQ) · closes 22 February (per FAQ) · Outcome communicated within 2 weeks after assessment centres complete. Recruiters ask for the online assessment to be completed within 5 days. source

Process, stage by stage

1. Online application

About 20 minutes: personal details, eligibility, preferred locations, education and initial responses. No CV and 'no difficult questions'.

Apply early in the February window.

Official source source

2. Online assessment (Not named by BT)

Untimed, can pause (about 30 minutes in total for the engineering roles): 5 written/text-based scenario questions reviewed using AI technology and one 90-second video question reviewed by a recruiter. Designed to show learning potential. Complete within 5 days. · about 30 min

Answer the written questions in specific, structured detail - they are AI-reviewed against defined criteria.
Rehearse a 90-second answer: who you are, why BT, why this route.

Official source source

3. Screening call

Recruiter call under ~20 minutes confirming right to work and qualifications.

Have certificates and dates ready.

Official source source

4. Assessment centre / final stage

Typically about 3 hours, in person (or virtual per BT's degree-level page): group exercise and competency-based interview; field roles are competency interview only. Candidates report a group task to choose ideas that improve BT services with a 10-minute presentation of your idea (topic emailed beforehand) and ~5 competency questions.

Bring a BT-relevant idea for the group exercise (customer service, networks, digital inclusion).
Show listening and collaboration; group criteria reported: participation, collaboration, influence, listening, rational decision-making.

Several candidate reports source

5. Outcome

Result by phone/email within about 2 weeks.

Official source source

Online assessment: Not named; responses reviewed with AI technology plus recruiter review of the video

Written scenario questions: 5 text-based questions, untimed, pause allowed · 5 items
Video question: One 90-second recorded question · 1 items · 1.5 min

Create original look-alikes as short workplace scenarios (customer problem, team disagreement, new technology to learn) answered in a few sentences each, scored for learning potential and structure, plus a one-take 90-second 'introduce yourself and why BT' prompt. BT's older graduate route used Logiks (12 min) and Factors tests, which are not confirmed for apprentices.

Official source source

Video interview

Single 90-second video question inside the online assessment, reviewed by a recruiter. No separate HireVue-style interview found for apprentices.

Official source source

Assessment centre

~3 hours, in person; group exercise plus competency interview (reported: present a BT improvement idea for 10 minutes; ~5 competency questions). Graduate centre also includes a presentation and technical interview.

Several candidate reports source

Values they assess against

Personal: own outcomes, be curious, open to learn, treat others as they want to be treated · Simple: straightforward, easy to deal with, make complex things clear · Brilliant: teamwork first, think big and bold, push for highest standards

Questions candidates report

Assessment centre / final stage: Why do you want to work for BT Group? Several candidate reports source
Assessment centre / final stage: Tell us about challenges you have faced and how you tackled them. Single report source
Assessment centre / final stage: What are your strengths and weaknesses, and why are you interested in this role? Single report source
Assessment centre / final stage: Group task: choose ideas to improve BT and its services, then present your idea. Single report source

Advice for this firm

The first screen is a written scenario assessment reviewed by AI against set criteria, so write specific, structured answers rather than generic ones.
Weave Personal, Simple, Brilliant into answers - BT's own assessment-centre guidance (TargetJobs) tells you to demonstrate these.
Applications open 2-22 February; apply early and finish the assessment within 5 days.
Prepare a clear 10-minute idea for improving BT services; use simple language (the 'Simple' value).
Have qualifications evidence ready for the under-20-minute screening call.

Not verified

BT pages do not show the year of the stated February window; treat as the annual pattern.
Entry grades (UCAS points) for Level 6 roles and degree universities.
Whether BT's older Logiks/Factors psychometrics (Cubiks) still apply; AssessmentCentreHQ does not distinguish apprentices from graduates.
Glassdoor apprentice reviews returned 403; questions are from a search snippet, with no dates, and TargetJobs article (Aug 2024) is graduate-focused.
Pass marks and assessor scoring of the AI-reviewed written answers.

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